You’ll be right to drive with our no charge accident replacement vehicles
Road accidents transpire quickly and often leave drivers wondering was that my fault?… Not my fault?… Or am I still right to drive? We understand how confusing this can be.
If you’ve had an accident that wasn’t your fault our specialist hire consultants can provide you with an immediate replacement vehicle anywhere in Australia.
All our cars are hired on a no-fault no charge basis which means that if you weren’t to blame for the accident, you won’t be charged.
Our obligation to your right to drive
We are committed to ensuring that victims of no-fault road accidents have free and easy access to replacement vehicles.
Many of the people we speak to are unaware of their rights and believe that because they don’t have comprehensive insurance, they don’t have the right to drive a no-cost hire car.
Australian Accident Helpline’s hire car consultants can quickly help you get back on the road and back to your day to day business. We can even help you make a personal injury claim if you suffered injuries in your no-fault road accident.
Call our friendly hire consultants free on 1800 106 107 to find out how we can help.
What to expect with our accident replacement vehicles?
We pride ourselves on the service we offer our customers.
From the moment you call us and tell us it’s not my fault to the moment you hand back the keys the service you receive will be first class.
When you work with us you can expect:
- Like-for-like* replacement cars whilst yours is being repaired
- Delivery to your home, accident scene, workplace or repairer
- 100% no fault no charge
- A clean and well-presented vehicle
Remember after an accident if it’s not your fault you have the right to drive a vehicle at no cost to you.
All vehicle are subject to availability*
What is a no-cost accident replacement car?
An accident replacement car or any other type of vehicle is something you can take advantage of if you have been involved in a road accident that wasn’t your fault.
If after your car crash, if you think that’s definitely not my fault, you can call us and we can assess your eligibility for a hire car.
If you qualify, we will provide you with a like for like car to use until you get your car fixed.
In Australia, drivers who are involved in not at fault accidents are entitled to a rental car whilst their car is at the repairers or if their car is damaged beyond repair (a total loss) until you get a new one.
The cost of an accident replacement car is recovered by Australian Accident Helpline and other hire companies from the at fault driver or their insurance company.
Do you qualify for a no charge hire car?
To be eligible for a no charge hire car you mustn’t have been at fault for the accident.
Unfortunately, if you were the driver who caused the crash then you will not have the right to drive a no cost hire car.
If you are deemed responsible after telling us it’s not my fault, you will be required to pay for the hire.
We still offer accident replacement vehicles to at-fault drivers however, you will be required to pay the costs yourself.
Knowing who’s at fault in an accident
As car accidents tend to transpire quite quickly it can be difficult to know exactly who was to blame for the accident. It can be even more confusing if you suffered an injury.
When you call us if you’re wondering was it my fault? or not my fault? We can help.
As a fully integrated claims management company, we also have a national panel of injury lawyers who can help make this determination for you.
You can call our hire consultants free on 1800 106 107
Will I need to pay for anything if it’s not my fault?
If the accident was not your fault because of our no-fault no charge guarantee you will not be required to pay towards the hire of the vehicle.
Costs you may incur are:
- Fuel costs
- Road Tolls
- Things such as speeding or parking infringements,
- Vehicle cleaning (if you return the vehicle dirty)
- Unacceptable usage
- Insurance excess or damage
- Administrative costs
For this reason, we will need to take a credit card from you to cover any unforeseen costs.
Remeber if it’s not your fault, you have the right to drive and we will not charge your card.
It’s definitely not my fault so who will pay?
Because of our no-fault no charge guarantee if you weren’t to blame for the accident you will not be required to pay towards rental costs.
Our guarantee states that you must assist us recovering the hire costs from the at-fault party or their insurer and adhere to the terms and conditions set out in the agreement.
If us or our partners require your assistance in recovering the rental costs you might have to provide documents, witness statements, and in some cases, appear in court as a witness in proceedings we commence on your behalf.
Every day we help people that tell us it’s not my fault.
What if the other party also says it’s not my fault?
If you feel as if your in a tricky situation the best way to find out where you stand is to give our friendly advisors a call.
We speak to people every day that feel that they are not at fault for their car accident but the other party also says it’s not my fault either.
If this is the case, please don’t stress.
One call is all it takes and we can usually let you know in in two minutes whether you have the right to drive one of our accident replacement vehicles or not.
What if I’m found to be at fault?
If you’re found to be at fault then you will be required to pay the costs for hiring the vehicle.
Before you agree to anything our consultants will discuss these costs with you in great detail so there are no nasty surprises.
We have commercial relationships with many vehicle suppliers so we are able to offer some of the most competitive prices in Australia.
Hire prices vary depending on make and model of the vehicle.
Call us for detailed information regarding costs
Where are we located?
We cover the whole of Australia to ensure your right to drive.
Accident replacement vehicles are located in convenient locations throughout Australia. Please don’t worry if you live or work far away from a hire centre because part of our commitment to your right to drive is we deliver all vehicles to you.
New South Wales
Why choose us?
We help people every day that say it’s not my fault get back on the road and back to their day to day lives.
Some of the reasons you should choose us are:
- We have a large fleet
- All our vehicles are clean and well maintained
- We do our best to provide you with a like-for-like car
- No fault No Charge
- We deliver accident replacement vehicles to you – at the accident scene, repairer, home or workplace
- We Provide an end to end service
- Cars are delivered fast and full of fuel
- We are available 24/7
If you have suffered an injury in the accident we can also help you make a no win no fee claim
How to get started
The easiest way to get yourself into one of our accident replacement vehicles is to call our friendly hire consultants on 1800 106 107 and say it’s not my fault.
We can usually let you know in minutes whether you qualify for our no fault no charge guarantee and get you back on the road in no time.
Australian Accident Helpline is one of the countries largest claims management companies with hire centres nationwide.