Our Claims Process

We have streamlined the claims process making it easier than ever to claim compensation

 

We have worked hard to make the claims process as simple and pain-free as possible. At Australian Accident Helpline, the journey to compensation is just six simple steps.

1. Use the Australian Accident Helpline website to find out more.

Are you eligible for compensation?

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We understand that deciding whether to make a personal injury claim is usually the most difficult part of the process. We’ve streamlined the process and used our experience to provide detailed information about claiming on our website.

Suffering a no-fault accident can be just as confusing as it is painful and most people don’t feel comfortable speaking with a lawyer. Because of this, we have all of the information you may need to start your claim right here at your fingertips

2. Get in touch with us.

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All calls are free, and you can speak with one of our legally trained advisors who will let you know in minutes whether you can make a No Win No Fee claim with us. They will also match you with a Lawyer that has experience dealing with cases like yours.

Our advice is free and impartial and we will never pressure you into starting a claim.

You can call us on 1800-106-107 or Make an enquiry and someone will be back in touch.

3. Discuss your case with one of our Lawyers.

Australian Accident Helpline offers free, no obligation, face to face consultations with our expert lawyers. They will discuss how the injury has affected you and what you’re likely to achieve. They will also discuss all the nitty-gritty parts including the legal fees.

Our lawyers will need to ask some questions about your accident to establish whether or not you’re able to claim.

Some questions you’re likely to be asked include:

  • Injuries sustained
  • Who was to blame
  • Loses or Expenses you have had

After this, they’ll talk you through the next steps.

4. Your lawyer submits your claim.

If you’ve decided to proceed with a claim, our Lawyer will notify whoever was to blame for causing your injury, with details about your claim.

A letter will be sent to the at-fault party, whether that be a business, person or insurance company advising of your intent to claim. They will have a fixed period in which they need to respond either accepting or denying liability.

If they deny liability, your lawyer will then put together all the evidence you have provided to support your case.

5. Your claim progresses.

Your lawyer will handle all the contact and negotiations with the third party on your behalf. They will also keep you fully informed throughout the whole claims process.

If an offer is made, your lawyer will advise on whether it is best to accept or reject this (sometimes the at-fault party will offer less than you deserve).

Luckily, most cases are settled without the need to go to court. If however your case cannot be settled out of court, your lawyer will be a guiding hand, helping you through the process.

6. Your personal injury claim is settled.

If your claim is successful, you will receive all the compensation you’re owed. Any legal costs will have been discussed during your initial consultation, the already agreed upon fees will be deducted from your settlement.

If for some reason your claim is unsuccessful you won’t need to pay any fees because of our No Win No Fee guarantee.